Assistance

Return & Change

RETURN & CHANGE

We want you to be happy with your purchase and we apologize if it is not. For any reason that you are not satisfied, we will be happy to provide exchanges and returns for all items purchased by us if the following conditions are met:

Return instructions

If for any reason the customer is not satisfied with his purchase, the items not “worn” can be returned for exchange or refund within 14 days from the date of shipment.

To request a return authorization, the Customer must send a request to info@parthenopebottegheartigiane.com within 14 days of receiving the order. In the e-mail must be specified the names of the items that you want to return and the desired compensation: change size, or partial refund total. Upon receipt of the return request, parthenopebottegheartigiane.com will send the Customer a written confirmation by e-mail.

By purchasing a parcel / box you can request a return for a size change of one or more items or a refund of the total amount spent. It is not possible to request a change with a different model from what the customer has purchased. Partial refund requests will not be accepted for a lower number of items than those contained in the purchased package / box.

In the case of faulty goods Parthenope Botteghe Artigiane undertakes to replace the article in a completely free way. In the event that there is no availability of the article, the customer can choose an article of equal value or ask for a full refund of the same.

All items that are returned and exchanged can only be executed once.

Your purchase can benefit from the “Free Return” option only if:

  • it is a change in shoe size;
  • the item is returned within 7 days from the date of delivery.

All items that are returned and exchanged can only be executed once.

We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent items for return or exchange are of the same item or previous orders.

All decisions made by parthenopebottegheartigiane.com are final.

The return can be made with any desired method, but will always be charged to the customer.

In the return mode made for change size the return shipping will be free. It is possible to change only for a different size or a different color of the same item, if available. It is not possible to change the garment with a different article.

In the return mode made for reimbursement with motivation the right of withdrawal, the return shipment will be charged to the customer. The cost of shipping depends on the courier used which will be a customer choice. The cost of returning by setting a collection at home with our courier is € 10, which will be deducted from the final refund due. The crediting will be visible on the Customer’s credit card statement after a minimum of 30 days from the date of reimbursement. This timing may vary slightly depending on the banking system of the credit / debit card used.

The return of the items must be received at the headquarters of parthenopebottegheartigiane.com within 14 days of the written authorization to the Customer by the Returns Department.

The garments must not have been worn, washed or altered and must not show any sign of use otherwise the return becomes void.

Each garment must be returned including all the original labels, packaging and accessories (box, hangers, clothing covers or what is part of it), eventually received with the order. All footwear and accessories must be returned together with their original box, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.

In the event that the customer receives defective goods, or that errors occur in shipments by parthenopebottegheartigiane.com, it is required to follow the same instructions above. Parthenopebottegheartigiane.com reserves the right to request photos of the product through our means of communication before authorizing returns for defective goods and bear the shipping costs for the return of the goods at their premises. Returns of these items will be refused and returned to the Customer if the items show signs of use.

All items returned are subject to strict inspection by parthenopebottegheartigiane.com and must comply with all the parameters listed in the return procedure.

Parthenopebottegheartigiane.com reserves the right to void the return in which case it results anomalies.

Parthenopebottegheartigiane.com reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions provided by our returns policy.

Parthenopebottegheartigiane.com reserves the right to refuse unauthorized returns or sent by courier other than the contract. The acceptance of these returns however implies a charge equal to 10% of the value of the returned goods.

Parthenope Botteghe Artigiane